Terms of Service — Talkative

01

Agreement to Terms

By downloading, installing, or using the Talkative application ("App", "Service"), you ("User", "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Gyatam ("we", "us", "our").

If you do not agree to these Terms, you must not download, install, or use the App.

Your continued use of the App after any modification to these Terms constitutes your acceptance of the revised Terms.

02

Description of Service

Talkative is a voice-calling mobile application designed to help adults in India improve their spoken English by connecting them in real-time with live conversation partners. The Service includes:

✓ Phone number–based account registration and authentication

✓ A user profile (name, age, gender, state, photo)

✓ An online presence and availability system

✓ A random partner-matching engine for live voice calls

✓ Real-time encrypted voice calls via WebRTC/LiveKit infrastructure

✓ A post-call rating and reputation system

✓ Call history, trial and paid subscription plans, and account management

Important: Talkative is not a telecom service, tutoring platform, dating service, or social network. It is solely a voice practice tool.

03

Eligibility

3.1 Age Requirement

You must be at least 18 years old to use Talkative. By registering, you represent and warrant that you are 18 years of age or older. Your date of birth is collected at onboarding and the App will reject registrations by users under 18.

We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is under 18, their account will be immediately terminated and all associated data permanently deleted.

3.2 Geographic Availability

The App is currently designed and optimised for users in India. By using the App from outside India, you acknowledge that certain features (OTP delivery, subscription pricing, language variety of partners) may not function as intended, and you do so at your own risk.

3.3 Technical Requirements

You are responsible for ensuring you have a compatible Android device and a stable internet connection. Minimum supported Android version: API Level 12 (Android 3.1). The App requires access to the microphone for voice calling.

04

Account Registration & Security

4.1 Registration

To use the Service, you must register with a valid Indian mobile phone number. You will receive a one-time password (OTP) via SMS to verify your number. You agree to provide accurate, current, and complete information at the time of registration and during onboarding.

4.2 Single-Session Policy

Talkative enforces a single-device session policy. Logging into a new device will automatically terminate any existing session on your previous device. You are responsible for all activity that occurs under your account.

4.3 Account Security

Your session is protected by a JSON Web Token (JWT) stored in Android's hardware-backed Keystore. You must not share your phone, OTP, or login session with any other person. We are not liable for any loss arising from unauthorised access to your account that results from your failure to maintain the security of your device or credentials.

4.4 Account Accuracy

You must not impersonate any person or use a false name, age, or identity when creating your profile. Providing false age information to circumvent the 18+ eligibility requirement is a material breach of these Terms and may result in immediate account termination.

4.5 One Account Per Person

You may maintain only one Talkative account per phone number. Creating duplicate accounts to evade a suspension, reputation penalty, or these Terms is strictly prohibited.

05

User Conduct & Community Rules

5.1 Purpose of Use

You agree to use Talkative solely to practise spoken English in a respectful and constructive manner. The App connects you with strangers who are attempting to improve themselves. You agree to engage in good faith.

5.2 Prohibited Conduct

You must not, while using the App:

Content & Communication

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Use abusive, offensive, discriminatory, or hateful language based on race, religion, gender, caste, sexual orientation, or any other characteristic

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Sexually harass, threaten, or intimidate any user

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Share, request, or solicit any sexual, pornographic, or adult content through any means available in the App

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Impersonate any other person, public figure, or entity

Platform Abuse

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Accept a call and then remain silent, disconnect immediately, or otherwise waste your partner's time ("ghosting")

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Repeatedly cancel partner searches excessively (more than 3 unjustified cancellations per 5-hour window results in a temporary match suspension)

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Create multiple accounts to circumvent suspension or reputation consequences

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Solicit any personal information (home address, financial details, real-time location) from a conversation partner

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Use the App to advertise, promote, or sell any product, service, or scheme; or engage in fraud, scamming, or social engineering

Technical Abuse

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Attempt to reverse-engineer, decompile, or disassemble any part of the App or backend infrastructure

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Use automated scripts, bots, or software to interact with the Service

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Attempt to intercept, tamper with, or record any WebRTC audio stream

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Introduce malware, viruses, or any harmful code into the App or its backend

5.3 Profile Content

Your profile photo and name must be:

✓ A real photo of yourself (not a cartoon, logo, or third party's image)

✓ Appropriate for a general audience (no nudity, hate symbols, or offensive imagery)

✓ Accurate (no impersonation of another person)

06

Rating, Reputation & Suspension System

6.1 Post-Call Ratings

After every call, you may rate your conversation partner on a scale of 1 to 5 stars and select up to 3 behavioral tags. You may also provide written feedback (maximum 500 characters). Ratings are final and cannot be changed after submission. You agree to rate your partners honestly and in good faith.

6.2 Reputation Score

Each user has a visible reputation score (ranging from –10 to +10) derived from ratings received. Consistently poor behaviour leads to a declining score; consistently good behaviour raises it.

6.3 Automatic Suspension

If your reputation score reaches –10, your account will be automatically suspended. You will be notified by push notification and your online status will be immediately cleared. Suspension is a consequence of peer-verified poor conduct and is not arbitrary. We are not obligated to reverse suspension unless you can demonstrate a clear system error.

6.4 Cancel Abuse Suspension

Repeatedly cancelling matching searches excessively (more than 3 cancellations per 5 hours) will result in a temporary suspension from the matching queue, to protect partners from users who match and immediately disconnect.

6.5 Account Termination

For severe violations (harassment, hate speech, sexual misconduct, fraud, platform manipulation), we reserve the right to permanently terminate your account without prior notice and without refund of any unused subscription.

07

Subscriptions, Billing & Refunds

7.1 Trial Plan

New users receive a free trial that includes 900 minutes (15 hours) of voice calling. The trial has no expiry date — it is consumed only as you use the service. Once your trial minutes are exhausted, you must subscribe to a paid plan to continue.

7.2 Paid Plans

Plan	Price	Duration
Monthly Plan	₹29/month	1 calendar month
Yearly Plan	₹299/year	12 calendar months

Prices are inclusive of all applicable taxes and may be revised from time to time with prior notice. Continued use after a price change constitutes acceptance.

7.3 Promotional Offer

🎁 First 1000 Subscribers — 1+1 Free

✓ Monthly subscribers: 2 months for the price of 1

✓ Yearly subscribers: 24 months for the price of 12

Limited to 1,000 eligible subscribers; one claim per account. Eligibility verified server-side at time of purchase. Promotion ends automatically once slots are claimed.

7.4 Google Play Billing

All payments are processed exclusively through Google Play Billing. We do not receive, store, or process your payment card details. All billing disputes are governed by Google Play's policies.

7.5 Subscription Renewal

Paid subscriptions do not auto-renew. You must manually repurchase a plan when your subscription period ends. You will be shown the paywall when your subscription expires.

7.6 Refund Policy

Refund requests are subject to Google Play's refund policy. For issues arising from a verified technical failure on our platform, contact us at talkative.krishna@gyatam.com.

No refund will be issued for:

— Unused trial minutes

— Unused subscription time remaining after voluntary account deletion

— Suspension or termination due to violations of these Terms

7.7 Fraud Prevention

Each Google Play purchase token is stored with a UNIQUE constraint to prevent payment fraud and replay attacks. Attempting to reuse or transfer a purchase token is a violation of these Terms.

08

Privacy & Data

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Key points:

✓Voice calls are not recorded. Audio is transmitted in real-time over end-to-end encrypted WebRTC and is never stored on our servers.

✓Location is not collected. The only geographic data is your self-reported Indian state/UT.

✓Your phone number is kept private. It is never visible to other users or accessible via any public API.

✓Account deletion is permanent. Deleting your account removes all profile data, call history, subscription records, and your profile photo.

09

Intellectual Property

9.1 Our Property

All content, design, source code, trademarks, logos, and other intellectual property in the App ("Talkative IP") are the exclusive property of Gyatam or its licensors. Nothing in these Terms transfers any ownership of Talkative IP to you. You may not copy, modify, distribute, sell, or create derivative works without our prior written consent.

9.2 Your Content

You retain ownership of your name, profile photo, and written feedback. By submitting such content, you grant us a non-exclusive, royalty-free, worldwide licence to store, display, and use that content solely for operating the Service (e.g., displaying your photo to your call partner). We will not use your profile photo for advertising or share it with third parties.

9.3 Feedback

If you submit suggestions or ideas about the App, you grant us a perpetual, irrevocable licence to use that feedback without compensation or attribution.

10

Third-Party Services

The App relies upon the following third-party services. Your use of these is subject to their respective terms:

Service	Role
Google Play Billing	In-app subscription payments
Firebase (Google)	Push notifications (FCM), analytics, crash reporting
LiveKit	Real-time encrypted voice call infrastructure (self-hosted)
MSG91	OTP SMS delivery for phone authentication
Cloudflare R2	Profile photo storage

We are not responsible for the acts or omissions of these third parties, nor for any outage, data loss, or policy change on their platforms.

11

Disclaimers

11.1 No Warranty

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. WE DO NOT WARRANT THAT:

— The App will be uninterrupted or error-free

— Any specific partner will be available for a call at any given time

— The matching engine will find a partner within any guaranteed time

— Voice call quality will meet a specific standard (call quality depends on both users' internet connections)

11.2 User Interactions

You interact with other users at your own risk. We do not verify the identity of users beyond OTP phone number verification and do not screen or pre-approve user behaviour.

We strongly encourage you to:

✓ Not share personal contact details with strangers via the App

✓ Report any abusive or inappropriate behaviour using the post-call rating system

✓ Discontinue any call that makes you uncomfortable

11.3 No Language Guarantee

Talkative provides the opportunity and infrastructure to practise English. We do not guarantee any improvement in your English language skills as a result of using the App.

12

Limitation of Liability

To the fullest extent permitted by applicable Indian law:

— Our total aggregate liability shall not exceed the subscription fees you paid us in the 3 months preceding the event giving rise to the claim.

— We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, profits, or goodwill.

— We shall not be liable for any loss or harm arising from interactions between users, including conversations during calls.

— We shall not be liable for any failure or delay resulting from circumstances beyond our reasonable control (force majeure), including network outages or third-party service failures.

Nothing in this section limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

13

Indemnification

You agree to indemnify, defend, and hold harmless Gyatam and its officers, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

— Your violation of these Terms

— Your content (profile name, photo, or feedback text)

— Your interactions with other users

— Your violation of any third-party rights or applicable law

14

Account Termination

14.1 Termination by You

You may delete your account at any time via Settings → Delete Account. Account deletion is immediate and permanent. All your data, including call history, profile photo, and subscription records, will be permanently erased. No partial refund is provided for unused subscription time.

14.2 Termination by Us

We reserve the right to suspend or permanently terminate your account, with or without notice, if we determine that you have:

— Violated these Terms or our community rules

— Engaged in fraudulent, abusive, or illegal conduct

— Created multiple accounts to evade consequences

— Provided false information at registration or onboarding

Upon termination by us for cause, you forfeit any remaining subscription time without compensation.

14.3 Effect of Termination

Upon termination for any reason, your right to use the App ceases immediately. Sections 9 (Intellectual Property), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law), and 16 (Dispute Resolution) shall survive termination.

15

Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of India, including:

✓ The Information Technology Act, 2000 (and IT Rules, 2021)

✓ The Consumer Protection Act, 2019

✓ The Indian Contract Act, 1872

✓ The Digital Personal Data Protection Act, 2023 (to the extent in force)

16

Dispute Resolution

16.1 Informal Resolution

We request that you first attempt to resolve any dispute informally by contacting us at talkative.krishna@gyatam.com with a clear description of your issue. We will make reasonable efforts to resolve it within 15 business days.

16.2 Jurisdiction

If the dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of India, with the courts having geographical jurisdiction over the registered place of business of Gyatam having primary jurisdiction.

16.3 Consumer Rights

Nothing in this section affects your statutory rights as a consumer under applicable Indian consumer protection law, including the right to approach the relevant Consumer Disputes Redressal Forum.

17

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you either by a prominent notice within the App before your next sign-in, or via an in-app push notification.

The "Last Updated" date at the top of this document will always reflect the most recent revision. Continued use of the App after changes are posted constitutes acceptance. If you do not agree to revised Terms, you must discontinue use and delete your account.

18

Miscellaneous

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gyatam with respect to the App and supersede all prior agreements.

18.2 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

18.3 No Waiver

Failure by us to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

18.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, or sale of assets.

18.5 Language

These Terms are written in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

19

Contact Us

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If you have any questions, concerns, or complaints about these Terms or the App, please contact us:

Gyatam

Email: talkative.krishna@gyatam.com

App: Talkative — English Speaking Practice

Developer: Gyatam (operated by Krishna Pandit)

Package: com.gyatam.talkative

We aim to respond to all inquiries within 5 business days.